FAQ's

First, thank you for ordering from me!

I am dedicated to crafting each deck with intention and purpose, distinct from mass-produced offerings.  My commitment is not to fill shelves but to inspire and engage individuals with art that resonates deeply and personally. Each deck is not merely a product, but a part of a curated art collection created with you in mind.

My indie decks are not available through Amazon or in stores, I am not creating a "product"; I am creating a body of artwork, and to me, that is intimate. I only order from my printer a limited number of decks; there is no back stock sitting on warehouse shelves. My goal is to offer you a collection of art as well as a thoughtfully designed tool for introspection. I want it to feel special and not common, as it was created just for you. My decks are printed in the USA and either ships from me or ships directly from the printer to you.

Is your art AI generated?

NO! NO! NO! - I use the same technique to create my decks that I have been using since the 90s! Long before AI was even invented. I am a digital artist in that I draw and use Photoshop to manipulate images to create my artwork. Each of my cards takes hours to days to create. My drawing board of choice - the Cintiq Pro Wacom Tablet. I can't recommend this board enough if you are looking to get into digital art. 

FAQ: Why doesn't the Pocket Raven's Dream come in a two-piece box?

As an independent artist who prints all of my decks in the USA, I have to make thoughtful choices when it comes to materials and production costs. The cost of everything seems to be going up these days, including printing. Two-piece boxes are beautiful but are also one of the most expensive components to produce—especially in small quantities. The minimum order requirement is high, and the upfront cost can run into the thousands.

After two recent pre-orders didn't reach their minimums, I had to cover the difference just to make those projects happen personally. That was financially challenging, and I realized it wasn't sustainable to continue working that way for every new release.

When it came time to produce the Pocket Raven's Dream, I had a choice: either find a more financially sustainable packaging solution or not print the deck at all. And I didn't want to throw the baby out with the bathwater.

So, I made a few intentional changes:

• The guidebook is larger (4x6) for easier reading and is printed in small batches through Barnes & Noble Press, which helps me avoid massive upfront costs.
• The deck comes in a soft velvet bag for portability and protection.
• Everything is housed in a sturdy outer box to keep the guidebook and cards together. While it's not a traditional two-piece collector's box, it's a practical and secure solution.

I understand that packaging is an important part of the experience, and I truly hope to return to offering two-piece boxes in the future. But for now, this format allows me to keep creating and offering my work without printing in China—or risking financial burnout.

Thank you for understanding!

I placed a pre-order for a deck, when will it arrive?

Please refer to the product page for the estimated shipping time frame as they vary. Also, please be sure to subscribe to my newsletters as that is how I keep everyone updated on projects! 

My deck arrived without plastic? Is this normal?
Yes! Because my indie decks ship directly to you from myself or the printer, I asked that they not add any more plastic into the environment as this planet already has islands of it in the Pacific Ocean, WHOLE ISLANDS of plastic! It's just one small thing I can do as part of being conscious of my impact on the planet. Please note that the pocket Raven's Dream and Forhaxa decks do come wrapped. 

Where are your decks made?
All my self-published decks are printed in the USA by a small business. Because of this, the cost of publishing my decks is a bit higher than those printed in China. Your order is not only helping me continue to make decks that you will love - you are also supporting another small business! 

My decks published by US Games and Hay House are printed in China. Please note that my decks published by US Games and Hay House will come in a two-piece box and include a guidebook. If your deck did not...it is almost certainly a counterfeit copy of my artwork.

Will I receive tracking information?
Yes! Once your order has shipped, you will receive an email or text (depending on how you set up your account) with the tracking information. You will also receive a notification when your order is delivered.

My order has an item that is a pre-order. Will everything be sent simultaneously, or will you ship ready items?
Orders are not split up or shipped incomplete. Once everything is available, your order will ship. If you need items to arrive sooner rather than waiting for a pre-order, it is best to order them separately. 

My order appears to be lost by the carrier; what should I do?
If your package does not indicate that it has been delivered and appears stuck in shipping for more than two weeks, contact me at mj@crowtarot.com - I will investigate, and if need be, a claim will be made and filed, and replacement will be sent.

My order says it was delivered, but I can't find it: 
Please get in touch with the carrier FIRST. They are the ones who will be able to support you the best, AND they have the tools to locate your deck - I don't. Once we ship your order, it is no longer in our control and it is out of our hands.

NORMALLY 9 times out of 10, a "delivered" order is located within a few hours. Also, please check with your neighbors, who might have received your order incorrectly. 

Please consider that I am a small business/artist and not Amazon; because of this, I will not automatically replace your deck if the carrier marks that it was delivered. I will work with USPS, FedEx, or UPS to find your order, and once all efforts have been exhausted, I will do what I can to make everything right. Please be aware that when the carrier scans your deck as being delivered, what happens on your property is also out of my control. You will receive an email or sms text depending on the contact information you provided when ordering, the moment your order is out for delivery, and the moment it delivers.

Who do I contact with a question?
It's just me, MJ - I wear many hats :-)

Please email me at mj@crowtarot.com. If I don't respond immediately, I am not ignoring you; it is because I have a lot on my plate, including being a single mom. Please send me a gentle nudge if I don't respond after a few days. Something to consider is that my weekends and evenings are generally spent with my "mom hat on," doing stuff with my daughter, cleaning, doing laundry, making dinner, etc... so I may not respond during those times. 

My order arrived damaged or not right - can I return it?
YES! Please contact me within 14 days of delivery if the order isn't correct or damaged, and I will send a replacement. Please email me pictures and a description of the damage to mj@crowtarot.com

The deck is not damaged, but I changed my mind. Can I return it?
Yes, but please be aware that because your deck was shipped directly from the printer or signed by me without any plastic seal, your deck will be considered used, and I can't resell it. Your return will be $10 less than the purchase price to cover the initial shipping of the deck to you, plus processing the return. Please contact me at mj@crowtarot.com to arrange the return. 

Can I return an ebook or download?

I am sorry, no, because it was automatically delivered and now the file is in your possession with no way of retrieving it. I will credit you the amount of the ebook for purchasing the physical book. 

Can I use your art from one of your decks as part of a tattoo?

If you want to use my artwork as a tattoo - sure! 

Can I use your art as a label or in a component on something I plan on selling?

No. I do not give permission to reproduce my artwork in any way that will sold. Any use of my artwork in the fashion will result in legal action. 

Did you contact me via Instagram to see if I wanted a reading? 

NO! No! No! - I will never DM you to solicit a private reading.

My Crow Tarot deck arrived with a missing card, can you send me a replacement?

US Games will send you out a replacement card please contact them at:

https://www.usgamesinc.com/contact_us/

My dog ate a card from my Wise Dog deck, can you send me a replacement?

US Games will send you out a replacement card please contact them at:

https://www.usgamesinc.com/contact_us/